Refund Policy

1.Farmers

PaddyLink charges farmers nothing. No payment, no refund questions arise.

2.Buyer tokens

2.1Tokens are a prepaid platform access fee for unlocking farmer contacts. A successfully used token (contact revealed) is not refundable, regardless of the outcome of any subsequent negotiation or transaction — PaddyLink is not a party to trades.

2.2Failed unlocks: if a technical error deducts tokens without revealing the contact, the tokens are re-credited automatically or on report to support.

2.3Unused tokens: a buyer may request a refund of wholly unused token packs within 7 days of purchase. Approved refunds are returned to the original payment method within 5–7 working days, less any payment-gateway charges where applicable.

2.4Tokens carry no cash value beyond this policy, are non-transferable, and expire only if the account is terminated for breach (in which case used and unused tokens are forfeited as per the Terms).

3.How to request

Write to founder@kalbantt.in or WhatsApp +91 74837 59960 with the registered mobile number and payment reference. Grievance escalation as per the Terms (48-hour acknowledgement, 15-day resolution).